Scott,Dru <br/><br/>
Customer satisfaction 

 - 3rd Ed.; 
 - Newdelhi  VIva books,  2004 
 - 118p.;  22cm 
<br/><br/><label>ISBN: </label>8071495442 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / SCO