Fitzsimmons, James A. <br/><br/>
Service Management 

 - 2nd Ed.; 
 - Newdelhi  Mc Graw Hill,  2006 
 - xiv,603p.;  26cm 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management
<br/><br/><label>Dewey Class. No.: </label>658  / FIT