TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service Management
SN  - 9780070615663
U1  - 658 
PY  - 2006///
CY  - Newdelhi
PB  - Mc Graw Hill
KW  - General management
ER  -