Cook, Sarah <br/><br/>
Customer care 

 - 2nd Ed.; 
 - London :  Kogan page,  1992. 
 - 222p.;  24cm 
<br/><br/><label>ISBN: </label>0749420758 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / COO